1800 738 3663 for Phone Order
1800 738 3663 for Phone Order
Terms of Use
By accessing Pet Lovers Centre’s website (the “Site”), you (the “User”) hereby acknowledge that you have read, understood and agreed to be bound by these policies:
If you do not agree, please discontinue use of this Site and/or its Services immediately.
Pet Lovers Centre and its management hereby reserve the right to revise, amend, withdraw or make changes to these terms and conditions, and policies, in part or in whole, at any time with or without prior notice to its Users. All such revisions, amendments, withdrawals or changes shall take effect automatically or immediately once posted on the Site.
Indemnity
The User agrees to indemnify and hold Pet Lovers Centre, its employees, and partners harmless from any and all claims, demands, actions, proceedings, liabilities (including any statutory liability and third-party liabilities) that were made by any third party due to, or arising from the use of the Site and/or Services and/or the User’s breach of these Terms of Use.
ONLINE SHOPPING TERMS & CONDITIONS
1. Product Warranties
With respect to non-exclusive Pet Lovers Centre (PLC) branded Goods, such Goods are supplied and sold on an "as is where is" basis, unless the manufacturer, or supplier, of such Goods has issued a warranty in respect of such Goods, in which case such Goods are supplied and sold with the warranties issued and granted by the manufacturer, or supplier, of such Goods only. You hereby agree to look solely to such manufacturer or supplier for any claims related to such warranties.
2. Pricing & Product Information
All pricing stated on our website is inclusive of GST. The prices displayed on www.petloverscentre.com are meant for online shopping only. The prices of certain products may differ slightly from those charged in Pet Lovers Centre retail stores. Promotions online are not always extended to retail stores and vice versa. Whilst all pricing & product information stated are as accurate as possible, PLC reserves the right to vary the pricing and other details of the products without prior notice. The expiry date on the packaging is an indication of the product's life span before it is opened for use.
3. Discounts and Loyalty Points
Subject to the Terms and Conditions of prevailing promotions, applicable membership privileges (i.e. Birthday Discount, Bulk Discount & Loyalty Points) will only be granted upon verification of membership status.
¹ Not applicable for the sale of live animals and gift vouchers
4. Delivery Fees & Surcharges
Orders from petloverscentre.com
| Order Amount | |||
|---|---|---|---|
| Delivery Type | Below $40 | $40 to $79.99 | $80 and above |
| Express Delivery (VIP member) | $7.95 | $2.95 | FREE |
| Express Delivery (Non-VIP member) | $10.90 | $5.90 | $2.95 |
| Standard Delivery | $7.95 | $2.95 | FREE |
| Click & Collect | $7.95 | $2.95 | FREE |
Orders from Retail Store
| Order Amount | |||
|---|---|---|---|
| Delivery Type | Below $40 | $40 to $79.99 | $80 and above |
| Standard Delivery | $7.95 | $2.95 | FREE |
No delivery will be made outside mainland Singapore or to post office boxes. A re-delivery surcharge of S$10 will apply after the second unsuccessful delivery attempt.
5. Modes of Payment
We accept credit card (VISA, MasterCard & AMEX), Google Pay, Apple Pay, and cash payments.
Please note: Effective 30 December 2025, we will temporarily suspend acceptance of American Express (AMEX) cards due to changes in our payment processing network in Singapore. We expect to resume AMEX acceptance in Q2 2026 and will provide an update once available.
All other major credit and debit cards, as well as other payment methods, remain fully available for your transactions. We apologise for any inconvenience and thank you for your understanding.
6. Order Confirmation
Orders placed online by the User shall be deemed to be accepted upon the sending of an order summary email by PLC to the User.
For orders placed at retail stores for home delivery, our Delivery Service Officer will contact the User to confirm their order and advise on the delivery lead time. In cases where stocks become unavailable, PLC reserves the right to reject, and/or limit the quantities ordered. If an item is out of stock or substituted, the final amount payable will be adjusted before any deductions are made. If any product was delivered to the customer by mistake, PLC reserves the right to collect the wrongly delivered product.
7. Delivery Lead Time
The following is only applicable to orders made online. For orders made at retail stores for home delivery, our Delivery Service Officer will contact you to confirm your order and advise on the delivery lead time.
Standard Delivery (Inclusive of Click & Collect orders)
Stock Status | Delivery Lead Time |
AVAILABLE | Stock is available, with the earliest delivery within 2 working days from the date of order. |
IN STOCK | Stock is available at our retail stores, with the earliest delivery in 5 working days from the date of order. |
SPECIAL ORDER | Stock is subject to the supplier's availability, with the earliest delivery in 7 working days from the date of order. |
Express Delivery
Stock Status | Delivery Lead Time |
AVAILABLE | Stock is available for same-day or next-day delivery, subject to terms & conditions below. |
8. Click & Collect Service
Place your order online and have it delivered straight from our warehouse to your selected store. Orders are usually ready for collection within 2 business days.
Collection
Stores that support Click & Collect orders
9. Order Cancellation Policy
A cancellation fee of S$10 will apply if you decide to cancel your order.
10. Delivery Time Slots & Policy
Our delivery timings have been extended for your convenience.
| Monday – Friday | Saturday | Sunday | Public Holidays | |
| Morning | 8:30am- 1:30pm | 8:30am- 1:30pm | 8:30am- 1:30pm | No Delivery |
| Afternoon | 1:30pm- 5:30pm | 1:30pm- 5:30pm | Not available | No Delivery |
| Evening | 5:30pm- 9:30pm | Not available | Not available | No Delivery |
We aim to deliver the product to you at the place of delivery and delivery time slot requested by you in your order at the time of checkout. We are, however, unable to accede to any request for a specific time of delivery within your selected delivery time slot.
We shall notify you if we expect to be unable to meet our estimated delivery date, but we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
For amendments to Delivery Time Slots and any other order details, please contact us through our Delivery Hotline at least 1 Working Day in advance of your scheduled delivery date. Otherwise, a re-delivery charge of S$10 will apply.
We are unable to accede to any particular packing requirements for your delivery. We may reuse carton boxes to contain your items for ease of handling during delivery.
11. Repacking Policy
A service fee of $3.80 per item weighing 5kg & above will apply in the event of a request to repack the items into smaller packets. This will be done in accordance with and acceptance of PLC's Repacking Policy. All repacked pet food is non-exchangeable and non-refundable. View full details of our Repacking Policy here.
In line with AVS's advisory notice dated 20 January 2012, PLC-exclusive brands follow a strict no-repacking policy to ensure maximum freshness. For brands that are carried nationwide, pet owners have requested that PLC offer repacking services. We have therefore invested in a sterile facility with automated repacking equipment for the benefit of these customers. Nonetheless, PLC highly discourages customers from opting for the repacking service to ensure that the quality of the pet food is preserved.
Please note that Express Delivery is not available for orders that include repacked items.
12. Feedback
We welcome your feedback! If you wish to provide any feedback on our products or services, please contact us here.
13. Contact Us
Delivery Operating Hours
Monday – Friday | 8:00am to 4:00pm |
Saturday | 9:30am to 12:30pm |
Sunday and Public Holidays | Closed |
We use cookies to improve your experience with our website. By using the website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
